We arrive quickly, ready to handle your emergency without delay
Our team is available around the clock, whenever you need us most.
We believe in honest estimates and cost-effective solutions.
Every restoration project is executed with attention to detail, from initial cleanup to final property recovery.
At True Haven Restoration, we understand how overwhelming water damage can be. That’s why we follow a clear, step-by-step process based on industry-leading IICRC standards to protect your home and give you peace of mind. Here’s what you can expect—and why each step matters.
What’s happening with my home?
We start by inspecting all affected areas using moisture meters and thermal imaging to detect visible and hidden water damage. We also check for mold growth and other safety concerns that may require attention. We classify the water damage by category (clean, gray, or black water) and severity to tailor the restoration approach.
From the start, we’ll keep you informed and explain what needs to happen next.
How is the water removed?
We use professional-grade pumps and extraction equipment to remove standing water promptly, helping to reduce further damage and prepare the area for drying. We prioritize quick response to minimize loss.
Will my property be dried completely?
Our team sets up air movers and dehumidifiers to help remove moisture from the structure and contents. We regularly monitor moisture levels throughout the process to track progress. Drying times vary depending on the damage severity and building materials. Safety protocols are followed to protect occupants and workers during this phase.
How do you handle contamination?
We clean and disinfect affected areas using EPA-registered products to reduce microbial growth and sanitize surfaces. If mold is present or suspected, we perform appropriate remediation to help limit its spread, following safety protocols.
How do I know the restoration is thorough?
We continuously monitor moisture and document all steps taken during restoration. This detailed information supports insurance claims and verifies the work meets industry standards. While we provide thorough documentation, final claim approvals are determined by your insurance provider.
What about repairs and rebuilding?
Restoration work must be fully completed before any repairs or reconstruction begin to avoid complications like trapped moisture. We’re happy to connect you with trusted rebuild contractors to assist with repair or rebuilding after mitigation is finished.
Following these steps carefully helps prevent hidden issues such as mold growth or structural damage and supports a smoother insurance claim experience. We are committed to clear communication and will keep you informed every step of the way.
If you have any questions or want to understand more about any part of the process, we’re here to help every step of the way.
As soon as possible — early intervention limits damage and reduces costs.
No — and acting quickly is critical. Most policies require you to take immediate steps to prevent additional damage. Waiting could hurt your coverage or lead to higher costs. We can start mitigation right away and even help you file your insurance claim on-site so things move quickly and your insurer is informed from day one.
In many cases, yes — but it depends on your policy and the source of the damage.
Most homeowners insurance policies cover sudden and accidental water damage, such as from burst pipes or appliance malfunctions. However, damage from long-term leaks, poor maintenance, or outside flooding may not be covered unless your policy includes specific endorsements.
We’ll help you understand what’s typically covered and provide thorough documentation to support your claim. That said, your insurance adjuster makes the final decision on coverage and approval based on the terms of your policy.
Yes. We work with many major insurance carriers and understand what their adjusters need to see. We’ll communicate directly with your adjuster when possible, and prepare documentation that aligns with their expectations to help keep your claim moving.
Yes — when coverage is confirmed, we typically bill the insurance provider directly for the covered work. If your claim is approved, your insurance company usually handles the cost of the restoration (minus your deductible).
Most drying jobs take 3 to 7 days, depending on the amount of water, how long the area was wet, the materials involved, and how quickly the response began. We monitor the drying progress daily to make sure everything is proceeding safely and efficiently.
Our goal is to prevent further damage and reduce overall restoration costs through fast, thorough mitigation.
It depends on the severity and nature of the damage. In many cases, you can safely stay in unaffected areas of your home. If conditions pose a health or safety risk — such as contaminated water or mold — we’ll let you know and recommend whether temporary relocation is necessary.
Quick action is the best defense. Mold can begin growing within 24 to 48 hours after water exposure. By contacting us right away, you help reduce the chance of mold developing. We also monitor humidity, use containment when needed, and can handle mold remediation as part of the process.
Yes — we follow strict safety protocols to protect your household and our crew. This includes using proper containment barriers, HEPA air filtration, and personal protective equipment when needed. If any part of your home is unsafe to occupy, we’ll notify you immediately and provide guidance on next steps.
True Haven Restoration is committed to fast, reliable, and honest service. We provide expert water, fire, and storm damage restoration to protect your property and peace of mind.
